“In 2023, a total of 448,199 complaints were submitted in the Complaints Book, of which there were 212,654 complaints through the electronic book (7% more compared to 2022) and the remaining 235,545 in the physical book (12% less, compared to 2022)”, says the DGC in a statement.
According to the DGC, the entities that received and analyzed the largest number of complaints — both in electronic and physical format — were the Food and Economic Security Authority (ASAE, 173,914 complaints), the National Communications Authority ( Anacom, 103.725) and the Health Regulatory Entity (ERS, 35.908).
By format, Anacom leads in digital complaints, with 67,041, followed by ASAE (53,914) and the Energy Services Regulatory Authority (ERSE), with 21,458 complaints.
In physical format, ASAE received 120,000 complaints in 2024, Anacom 36,684 and ERS 30,452.
The DGC details that electronic communications is the sector most complained about in complaints submitted to Anacom, “the main reasons for which are billing and contracting of services, as well as technical assistance”.
In turn, ASAE is responsible for complaints in the sectors of commercialization and assembly of electrical equipment, hypermarkets and ready-to-wear clothing, “the main reasons being transactions and orders, customer service, quality of service, as well as prices and advertising campaigns”.
Health care units, dental health units and complementary means of diagnosis are the sectors most complained about to the ERS, with excessive billing, adequacy and relevance of health care and prior information on costs, reimbursements and applicable coverages such as main reasons.
Read Also: China says debt negotiation with Angola has been “friendly”
Download our free App.
Eighth consecutive year Consumer Choice for Online Press and elected product of the year 2024.
* Study by e Netsonda, Nov. and ten. 2023 product of the year – pt.com
Download our free App.
Eighth consecutive year Consumer Choice for Online Press and elected product of the year 2024.
* Study by e Netsonda, Nov. and ten. 2023 product of the year – pt.com
Tags: Complaints Complaints Book fell thousand
--
