The number of complaints registered in the Complaints Book dropped in 2023 to 448,199. According to data released this Friday by the General Directorate of Consumer Affairs (DGC), the decrease is around 4%.
“In 2023, a total of 448,199 complaints were submitted in the Complaints Book, of which there were 212,654 complaints through the electronic book (7% more compared to 2022) and the remaining 235,545 in the physical book (12% less compared to 2022 )”, says the DGC in a note sent to the media.
According to the DGC, the entities that received and analyzed the largest number of complaints were the Food and Economic Security Authority (ASAE, 173,914 complaints), the National Communications Authority (Anacom, 103,725) and the Health Regulatory Entity (ERS , 35,908).
By format, Anacom leads in digital complaints, with 67,041, followed by ASAE (53,914) and the Energy Services Regulatory Authority (ERSE), with 21,458 complaints.
In physical format, ASAE received 120,000 complaints in 2024, Anacom 36,684 and ERS 30,452.
The DGC details that electronic communications is the sector most complained about in complaints submitted to Anacom, “the main reasons for which are billing and contracting of services, as well as technical assistance”.
Complaints dominate the ASAE sectors in the sales and assembly of electrical equipment, hypermarkets and ready-to-wear. The main reasons are “transactions and orders, customer service, quality of service, as well as prices and advertising campaigns”.
Health care units, dental health units and complementary diagnostic facilities are the sectors most complained about to the ERS. Excessive billing, adequacy and relevance of healthcare and prior information about costs, contributions and applicable coverage are the main reasons for complaints.
Tags: Complaints book complaints
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