The airline’s shares fell by more than 8% this Wednesday (April 24); the animal was sent to the wrong destination
GOL Linhas Aéreas shares plummeted more than 8% this Wednesday (April 24, 2024). The crash comes after the death of a golden retriever that was transported by the company to the wrong destination and died on the return flight.
The airline’s shares opened the day trading at R$1.36. At 1 pm, the price reached a low of R$1.25, a drop of 8.1%. Until 3:50 pm, the shares were traded at R$1.26.
The dog, called Joca, was 5 years old and was transported to the wrong destination by the airline. The animal had to travel to Sinop, in Mato Grosso, but was taken by the airline to Fortaleza and then brought back to São Paulo, where it was pronounced dead. The case occurred on Tuesday (April 23).
The episode caused Anac (National Civil Aviation Agency) to initiate administrative proceedings against GOL to investigate the reasons that led to the dog’s death. The company has 3 days to provide information about the case.
Suspension of sales and restriction of service
The death of the dog during transport back to São Paulo caused GOL to suspend the sale of animal transport services in the hold of its aircraft for 30 days.
Customers who have already contracted the service can request a refund or request to postpone the trip until after May 23rd. The company reported that the animal transport service in the plane’s cabin is maintained.
Here is the full note:
“In order to fully dedicate itself to completing the investigation process of this event, GOL suspended for 30 days (from this Wednesday, 24/04 until 23/05) the sale of the dog and cat transportation service by GolLog Animais e by the Dog&Cat + Espaço product, for trips carried out in the aircraft hold. The Dog&Cat Cabin service, for Customers who take their pets in the aircraft cabin, will not undergo any changes.
“For Customers who contracted the transportation of their pet between 04/24/24 and 05/23/24 through services that are restricted, they may opt for a full refund, including the value of their ticket (in the case of Dog&Cat + Espaço), or by postponing the trip, free of charge, until after 05/23/24 on flights until 12/31/2024.
“Those Customers who are at the destination of their trip and have one of the restricted services contracted for the return trip will be served if they wish.”
